Help Center

Frequently Asked Questions

Shipping & Processing

How long do orders usually take to process?

Do you deliver internationally?

How long is the shipping time?

Where will my order(s) be shipped from?

How do you ship?

How much are the shipping fees?

Payment

How do I place an order?

What are the payment methods you accept?

Can I pay in another currency?

How secure is my personal information?

After Payment Issues

Can I change my shipping address?

Can I cancel my order?

How do I know if my order has been shipped or not?

Why have I not received any order confirmation email?

Delivery Problems

When I tracked my order, the status says Returned to Sender. What should I do?

When I tracked my order, the status says Delivered but I have not received. What should I do?

Why is the price shown on the package different from what I paid?

What happens if I am not at home during delivery?