Shipping times vary for different locations and shipping method used. On average it takes 15-20 days. Delays may occur during holidays or due to any unforeseen events such as flood, typhoon or heavy snow. Extra stringent custom inspections can also lead to a delay in receiving your order. We are not liable for any delays caused by above mentioned events.
We ship all orders overseas by registered air mail service. After processing your order, we will send it to the logistics company and from there it will be completely handled by them. When your package arrives to your country, it will be handled by your country's respective postal courier. For USA it will be USPS, for UK it will be Royal Mail.
After deciding on the color or size if applicable from the dropdown menu for your product, click the "Add to Cart" button. You can continue shopping and add more items into your cart. Once you are done shopping, you may proceed to checkout. Please note that prices displayed during checkout is in USD.
All prices will be shown in your local currency (depending on your IP address) for your convenience. However when you check out, you will be billed in USD. Your bank or credit card company will automatically convert your subtotal based on the latest currency conversion rates.
We proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
If we have not already sent out your order, you may make any changes. Please contact us at firstname.lastname@example.org ASAP and we will do our best to accommodate your changes. Please note that we are not responsible for any lost or undelivered parcels due to wrong information provided and/or if you have moved out of the address.
We only allow order cancellation if we have not already sent out your order. This period of time usually ranges from within 12 hours to 48 hours after you made payment. We guarantee to provide full refund if you cancel your order within 12 hours after you made payment. Please understand that once we have sent out your order to the logistics company, we are no longer able to cancel your order.
When your order has been dispatched and tracking information made available, we will send you a shipping confirmation email containing your tracking number to your registered email address. This will typically happen after 7-10 days.
Firstly, kindly check your SPAM folder to see if it was sent there. If you still cannot find the email, you may have provided us with a different email than you have thought or simply misspelled your email information. Please contact us via email@example.com and provide us with information about your order. We will assist you from there.
Prices revealed from your respective package might be different from what you have paid. Usually what our fulfillment center would do is to mark extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.
Anyone at home can receive the package on your behalf. If no one is at home, the postman will leave a collection slip and you will have to proceed to the post office to collect your package. Or they will simply call you at the phone number you left with us.